Unimail Problem FAQs


Unimail FAQs


Emails from my friends/family are going straight into my junk email folder. How can I stop this?

Unimail is treating these emails as spam. To prevent this, either drag the messages into your Inbox or open the message by double clicking it and click the "Not Junk" button.

I've tried to set up a meeting with other students, but when I check the Scheduling Assistant, it shows "No Information" for one or more of them. Why is it doing this?

The Scheduling Assistant can only check the availability of those with Unimail email accounts. It is unable to check the availability of those with email accounts outside the "unimail.derby.ac.uk" domain.

If the person showing "No Information" has a Unimail address, please check that it has been typed correctly. You will need to speak to the person in order to check their email address is correct.

I've tried to drag an email into another folder but it is not letting me do this. Why not?

Some Unimail functions are only available when you are using Internet Explorer 7 and above. If you are not using Internet Explorer, you can still move emails to other folders but this is achieved either by right clicking the email and choosing "Move to folder" from the menu, or by selecting the tick box next to the message and clicking the "Move" button at the top of the page.

I've tried to send an email to 200 people but it is being rejected. Why is this and is there a way around it?

You can send a message to a maximum of 100 recipients. In order to send to more than this number, please split the recipients between multiple email messages. Please note: you can only send to a maximum of 250 unique addresses per day.

For a description of the recipient and sender limits in Unimail, please see http://help.outlook.com/en-us/140/dd630704.aspx.

I'm trying to send an email with a large attachment but it is being rejected. Why is this happening?

Unimail has a maximum attachment size limit of 25 MB. You will not be able to send your message if you exceed this limit. If you are sending a number of small attachments, the total of which exceeds the 25 MB limit, try putting some of the attachments into another email message. Also, remember that the person's mailbox which you are trying to send the attachment(s) to may have a maximum size limit for attachments which it receives. If this is the case, you will receive an "undeliverable message" from the recipient's mailbox.

Please see http://help.outlook.com/en-us/140/cc990225.aspx for a description of attachment size limits in Unimail.

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