Unimail General FAQs

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Unimail FAQs

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Do I need an e-mail account?

Your Unimail account offers you the only guaranteed method of communicating with your lecturer, fellow students and other at the University by email. 

The Unimail service runs on the University of Derby network, meaning that delivery of emails to other accounts on the network (lecturers, support staff, other students) is guaranteed.

For more information, please visit our Unimail page.

How do I get an email account?

You'll automatically receive an email account 48 hours after your enrolment is complete. If you experience any problems with your email account, you can contact the IT Help Desk at:

Email: ITServiceDesk@derby.ac.uk

Phone: 01332 591208For more information about our student email service, Unimail, please visit our information page.

How do I access my email?

 

Every student gets a University email address; this'll be in the form J.Bloggs@student.derby.ac.uk. Common names with the same initial will have a number placed after the surname. The email system uses a web-browser (like Hotmail) so you can send and receive email anywhere in the world. Student email can be found at studentmail.derby.ac.uk. We advise you to check your University email regularly, as staff may send you important messages via the system.

You can also use get access to your email through UDo. There are 2 ways to access Unimail:

Log into UDo,

  1. On the main page, click on the access Unimail link (located at the bottom left of the page.) This should automatically redirect you into your emails.

or

  1. Across the top of the main UDo page – there is a set of tabs. Click on the Communications tab to open up your Unimail.

If you are accessing it for the first time you will need to set up the time zone. From the list please select GMT UDT Greenwich universal time.

Note: If you are being prompted for a user name or password when accessing Unimail – your password needs to be reset. Please refer to Password Reset section.

How can I set up my unimail account?

To get into unimail simply log into UDo and click the unimail link.

If you can't open unimail after you've received your email confirming your account is live, or you need advice on changing your password, please contact the IT Helpdesk:

E: udo@derby.ac.uk

T: 01332 591208

How can I block spam?

 

There are several ways to block spam. It's generally found that different email accounts have individual spam settings and filters. It's advisable to consult the user guide for each email account to gain the most relevant information about blocking spam.

Which web browsers work with Unimail?

Unimail works with most common web browsers including Internet Explorer, Firefox, Safari and Google Chrome.

Most features are supported in Firefox 3.0.1 and above as well as in Safari 3.1 and above. However, to get full functionality in Unimail you will need to use Internet Explorer 7 and above.

What do I get if I use:

Internet Explorer 7 and above?

Full functionality including setting up rules and drag and drop.

Mozilla Firefox 3.0.1 and above?

Nearly full functionality including setting up rules. Drag and drop is not available.

Apple Safari 3.1 and above?

Nearly full functionality including setting up rules. Drag and drop is not available.

All other web browsers including Opera, Google Chrome and those web browsers running on Linux?

Limited functionality. Setting up rules and drag and drop are not available when using these web browsers to access Unimail. You will still be able to send and receive emails, view your calendar and contacts.

Please read Microsoft's help page for more information and remember, you can also speak to your nearest IT Help Desk.

Do I need an e-mail account?

Your Unimail account offers you the only guaranteed method of communicating with your lecturer, fellow students and other at the University by email. 

The Unimail service runs on the University of Derby network, meaning that delivery of emails to other accounts on the network (lecturers, support staff, other students) is guaranteed.

For more information, please visit our Unimail page.

How do I get an email account?

You'll automatically receive an email account 48 hours after your enrolment is complete. If you experience any problems with your email account, you can contact the IT Help Desk at:

Email: ITServiceDesk@derby.ac.uk

Phone: 01332 591208

For more information about our student email service, Unimail, please visit our information page.

What will my email address be?

Log into UDo and click on the Unimail link to access your email.

UDC delegates: To access your Unimail email account, just log into the UDC Portal and click on the Unimail link to access your email.

Please note: Your student ID number appended with "@unimail.derby.ac.uk" is not your email address. This is only used during the registration process. Your email address can be found either by looking above the "Access your Unimail Account" link on the UDo/UDC Homepage, or by following the instructions below:

  1. From the webmail window, click the small down arrow to the right of the Help button (a question mark on a blue background) at the top of the window under your name.
  2. From the drop-down list, click About.
  3. A new window will open. Your email address is shown next to Mailbox owner: near the top of the window.

Why is the "Provide Account Information" page showing my email address as my student number followed by "@unimail.derby.ac.uk"?

Your student ID number appended with "@unimail.derby.ac.uk" is not your email address. This is only used during the registration process. Your email address can be found either by looking above the "Access your Unimail Account" link on the UDo/UDC Homepage.

Where can I get help using Unimail?

Along with these FAQs, help is available from any of the IT Help Desks and Libraries at the University. Once you are logged into Unimail, you can get help at any time by clicking on the Help icon in the toolbar.

You can also find further help using Unimail on the Microsoft Outlook Live website.

Will this be the only email service I can use?

This is not a mandatory service. If a faculty or academic chooses to accept emails from students via other sources, they are free to do so. However, this is not recommended as we cannot guarantee that the University will receive emails from any other source.

Why can't the University guarantee receiving emails from other sources?

IT Services has a duty to stop malicious and unwanted spam emails getting into the internal email system. Because there are a vast number of different email service providers and address combinations we cannot guarantee externally sent emails will get past our spam filter system. Conversely, we cannot guarantee that emails from the University will get past your own email service provider's spam filter system. Students using the new Unimail service will not experience this potential issue.

Will this affect the emails I get from the University and UDo Course Resources?

The Unimail address will replace the preferred email address of students and therefore communications from the University will be sent to this address. With UDo Course Resources, this means when an academic sends an email to his or her class, the email will automatically be sent to the Unimail address for those students.

If you opt out of the Unimail service any communication from the University, including any emails via UDo Course Resources will be sent to the alternative email address you provide. However, students are reminded that the University cannot guarantee to receive emails from any other source than the Unimail service.

Can I opt out of the new service?

Yes. You may opt out of the Unimail service by contacting your nearest IT Help Desk to arrange this. However, students are reminded that the University cannot guarantee to receive emails from any other source than the Unimail service.

Alternatively, a rule can be set up to forward your Unimail email automatically to an address of your choice.

Please note that once you opt out of the Unimail service, it will take a minimum of 24 hours for the University systems to reflect this change.

Why did you replace the old student email service?

The student email system (NIMS) used prior to Unimail was almost 10 years old and had outdated functionality. The University is constantly looking for ways to improve its services - the new Unimail system has better functionality and provides a better service for students.

I'd like to set up my favorite email program for Unimail. Can I do this?

Yes. Please follow the instructions at http://help.outlook.com/en-us/140/cc875899.aspx. These instructions cover many of the most popular email applications including Microsoft Outlook 2003 and 2007, Mozilla Thunderbird, Entourage and others.

You will need to enter the following when prompted:

POP server name: outlook.com SMTP server name: pod51002.outlook.com

Username: yourstudentnumber@unimail.derby.ac.uk

When you change your UDo/UDC password, you will also need to remember to change the password in the email client that you're using to access Unimail to the same password.

Please note, although this is available it is not a Learning and Information Services supported service. Microsoft have produced a number of guides to the service which are available from http://help.outlook.com

I'd like to see my Unimail email on my mobile phone. Can I do this?

Yes. If your phone is able to download messages using POP then you will be able to send and receive Unimail emails using it.

You will need to enter the following when prompted:

POP server name: outlook.com SMTP server name: pod51002.outlook.com

Username: yourstudentnumber@unimail.derby.ac.uk

Please note: Your student ID number appended with "@unimail.derby.ac.uk" is not your email address. Your email address can be found either by looking above the "Access your Unimail Account" link on the UDo/UDC Homepage.

When you change your UDo/UDC password, you will also need to remember to change the password in your phone's email client that you're using to access Unimail to the same password.

Phone-specific Instructions:

Apple Iphone: http://help.outlook.com/en-us/140/cc188654.aspx

Blackberry Curve: http://help.outlook.com/en-us/140/cc511385.aspx

Blackberry Pearl: http://help.outlook.com/en-us/140/cc825487.aspx

Motorola RAZR: http://help.outlook.com/en-us/140/cc875917.aspx

Please note, although this is available it is not an IT Services supported service. Microsoft have produced a number of guides to the service which are available from http://help.outlook.com

After clicking the Unimail link in UDo/UDC I'm taken to a page with "Account" at the top instead of my mailbox. What do I do?

To access your mailbox from this page, you will need to click the "Mail" link at the top of the page.

If this happens again the next time you access Unimail, please report the problem to your nearest IT Help Desk.

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