To submit information about your PC that you may be experiencing issues with to assist a support person with initial diagnosis:
- Locate the "IT Support" Icon from your computer desktop.
- Run the "IT Support" program to gather basic information on your system - This will be displayed in a window pop-up that you can highlight to "Copy & Paste the requested information into your support ticket.
Some workstations that may not have received the updated icon will still have the "Who Am I" instead.
You can still retrieve information this way about your computer by running the shortcut and submitting the information.