Problem: This error message appears when accessing the Planon administration console:
Answer: If a self service account is used with the administration console then the above error message appears.
If you require access to the administration console then please contact firstname.lastname@example.org to enquire about access.
Planon (the company) say wait 10 minutes then the account auto unlocks.
Otherwise the only way to unlock is to restart the whole system. There is no functionality in the Planon system to unlock a username manually.