IBM SPSS Fault Logging Procedure

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The University of Derby

IBM SPSS Fault Logging

This document is to show the process involved in logging problems that occur with the installation and use of IBM’s SPSS statistical software.

 

 

 

 


 

Document Summary

Document Title

IBM SPSS Fault Logging

Document Type

Procedure

SP Document ID

UODITS-24-1269

Service Provided

Software for use at Home

Audience

Internal ITS

Team

Field Support (ITS)

Team Owner

Gary Winter

Document Author

Dale Taylor

Document Editor

Dale Taylor

Status

Review

Authorization Name

 

 

Related Documents

This document should be read in conjunction with other related Policies, Procedures, Guidance notes, Processes, and Diagrams.

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Version Control

Source Document

FS IBM SPSS Fault Logging (Dale Taylor)

Date Created

22 June 2012

Issue Date

 

Review Date

[12 months from Issue Date] or subject to business changes.

 

Version History

Version #

Date

Version notes

Change Author

0.1

22-Jun-12

Created first document draft.

Dale Taylor

0.2

22-May-15

Review and template change

Dale Taylor

 

 

 

 

 

 
IBM SPSS Fault Logging Procedure
Overview

The purpose of this procedure is to give a guideline for submitting a service request to IBM regarding an issue with SPSS installation

This procedure is to show the process involved in logging problems occurring with the installation and use of IBM’s SPSS statistical software.

Prerequisites

None

Procedure

Navigate to the IBM Support home web page

http://www-947.ibm.com/support/entry/portal/overview

 

 

 

 

 

From the Support shortcuts choose the Choose a product link and type in SPSS

When you return to the web page you can select the Problem resolution link in the Support shortcuts

 

 

Type in the error message you are having a problem with, this will usually sort out most common errors you will come across.

If however this does not solve the problem you may have to Open a new service request – Sign in and explain the problem you are having, giving as much detail as possible including screen grabs as necessary but particularly any error codes.

Username is udo@derby.ac.uk

Password is University22

Once signed in enter SPSS in the keyword search and then select required Version from the list

Once this form is filled out you will receive a response in the UDo mailbox, so keep an eye on something coming in as they are pretty quick to respond.

Any emails you receive can then be copied and pasted into any Zendesk ticket that has been raised.

 

 

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