Navigate to the IBM Support home web page
From the Support shortcuts choose the Choose a product link and type in SPSS
When you return to the web page you can select the Problem resolution link in the Support shortcuts
Type in the error message you are having a problem with, this will usually sort out most common errors you will come across.
If however this does not solve the problem you may have to Open a new service request – Sign in and explain the problem you are having, giving as much detail as possible including screen grabs as necessary but particularly any error codes.
Username is email@example.com
Password is University22
Once signed in enter SPSS in the keyword search and then select required Version from the list
Once this form is filled out you will receive a response in the UDo mailbox, so keep an eye on something coming in as they are pretty quick to respond.
Any emails you receive can then be copied and pasted into any Zendesk ticket that has been raised