This is the icon that will appear in UDo.
Please also read through the attached word document for all the support information.
Students will be allocated a voucher if eligible (see below), Blackwells will then be asked to activate the voucher. Once active the tile & voucher will show to students.
The role is called 'BlackwellsVoucher' and will show on the roles list on the student dashboard once the voucher is active. If a student has the role but not the tile, ask them to logout and back in again, that should show the tile.
If the student does not have the role, they will not have been allocated the PeopleSoft role, or the voucher will be being activated. This process takes around 2-3 working days.
You can check where the student is in the process by using a PeopleSoft query (UD_BLACKWELLS_CHECK_2020).
This query allows you to enter a student ID and should tell you:
- If the student is eligible (no results will be returned if they are not)
- If/when the student was Confirmed (as this is what triggers processing for an eligible student)
- When the student was actually picked up by the process that sends them over for the voucher/tile to be set up
If you do not see a row for Blackwell's voucher then that means the student is not eligible.
Thank you for getting in touch. Please be aware if you are eligible to receive the Blackwells Voucher you will see a tile appear on your UDo approximately 2-3 days following completion of Enrolment. If you do not see a Blackwell's tile appear, unfortunately at this time you are not eligible, the Blackwells cards and criteria are under review for Academic year 2021/22.
should a student wish to complain that they are not eligible please direct them to: email@example.com
Blackwell’s Resource Card (E-Voucher) Eligibility Criteria 2020/21
NB this is for one year and is under review for Academic year 2021/22. Blackwell’s Resource Card has an expiry date of one year from the point of distribution to the UDo tile. The expiry date is detailed on the tile.
New and Returning eligible students:
- Undergraduate (HE)
- Full Time or Sandwich
- University of Derby Campuses: Derby, Buxton, Chesterfield, Leek
- Confirmed Enrolment for 2020/21
- All residencies (Home, EU, International, Islands)
- Nursing/Health contract Students (Tuition Group = GRP038)
- Apprenticeships Students
- Students who have previously received a voucher and did not progress (Students who received a voucher in 2019/20 and are on the same stage as in 2020/21)
- Part-Time (including part-time recovery remaining in the same stage as above not progressed exclusion)
- Postgraduate (PGT)
- Research (PGR)
The process to Identify and Record Students
A query exists in PeopleSoft Campus to identify any student who meets the above eligibility criteria.
This query will run regularly and all identified students will be placed into a Student Group (D+18) in PS Campus.
Once identified as eligible students will remain in that Student Group (and therefore eligible for their voucher) even if their status subsequently changes – there is no process to ‘retract’ a voucher from a student no longer eligible.
In very exceptional circumstances, if required, students can be ‘manually’ added to the D+18 Student Group in order to produce a voucher.
4/10/20 - Some students when checking their voucher balance on Blackwell’s website are showing as a £0 balance - this is a fault with the Blackwell’s website, ITS has made them aware and Blackwell’s are looking to fix asap. Students can contact the Blackwell’s shop on-site TEL: 01332 331719
BS team notes:
When the PS criteria are set, a database process creates a batch of vouchers.
Email "Script blackwells_voucher_assign completed successfully for AFPRD" sent to firstname.lastname@example.org
Also an email sent to Blackwell's staff.
Blackwell's staff manually enable the vouchers.
Email "RE: University of Derby vouchers to be activated" from <someone>@blackwell.co.uk sent to email@example.com
So, it takes up to 48 hours after PS account is Confirmed for the voucher to be enabled by Blackwells.
DBA could give information on which voucher relates to which student.
But BS team CANNOT directly view the vouchers for security reasons.