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Logging into Jabber - Enquiry and Hotline staff at home with Managed Devices

Logging into the PC

Log into your PC or laptop with your normal staff login details.

Logging into Cisco Jabber

 If your staff account is already signed in on a managed device

Go to your Start Menu and type in Software Centre

In the software Centre you should see the below Fix for Jabber:

Clearing_Fix.PNG

 

Click into here and select install

 

Clearing_Fix_2.PNG

 

Whilst it is installing the fix, you the page will look like the following:

 

Clearing_Fix_3.PNG

when this fix is complete you will be greeted with the following message window:

Clearing_Fix_4.PNG

This has now reset Jabber so that you may login with your Clearing login details (found here)

If Jabber has been reset or this is your first use

  1. Launch Jabber by searching or scrolling to Cisco Jabber in your Start Menu
    Jabber_Icon.PNG

  2. Each computer / laptop has a specifically assigned number so please do not log on as your standard staff account on either the laptop or Jabber as you will not receive calls from the Clearing, Nursing or Enquiries Hotline. Sign-in with your assigned clearing details which can be found in your rota here: https://unimailderbyac.sharepoint.com/sites/Registry-Admissions/SitePages/Support-Staff.aspx

    hotline_2.png

  3. When you have entered the correct details, click the Sign in button
    Sign_in_button.png

For full details on how to use Cisco Jabber, please Click this text to see the full guide