As a supervisor in Finesse you are also able to re-skill members of staff who may need to be added to different hotlines. To do this, please follow the steps below:
Step1. Log in to Cisco Unified CCX Administration with your staff account
Step 2. Once you are logged in, click on Subsystems > RmCm > Resources
Step 3. Click on the person you would like to edit
Step 4. In the Assigned Skills Section, you use the arrows to add/remove any skills you would like the user to have.
Tip: In the Assigned Skills box, you can highlight multiple skills if its required
Make sure you update any changes made otherwise they wont save.
