This guide outlines the steps required to access the Quick Assist remote assistance tool to allow a member of IT Services to remotely connect to your Windows 10 device.
Note : Only share remote access to a University of Derby IT Services member of staff
Method 1 - Windows search function
Method 2 - Start menu navigation
Method 3 - IT Support Hub ( University devices only )
Method 1 - Windows search function :
1. From the Windows taskbar, select the 'search' function.
2. In the text box, type ' Quick Assist '
3. Select the ' Quick Assist ' app
4. This will open a new window for the Quick Assist app, at this point the IT Services member will provide you with a 6 digit code to enter, once entered select the 'Share screen' button below.
Method 2 - Start menu navigation:
1. Select the Windows start menu icon.
2. Scroll down the list of applications until you find Windows Accessories, this should be in alphabetical order.
3. Expand the 'Windows Accessories' folder by clicking on the folder, within the folder should be the 'Quick Assist' app, select this to open the app.
4. This will open a new window for the Quick Assist app, at this point the IT Services member will provide you with a 6 digit code to enter, once entered select the 'Share screen' button below.
Method 3 - IT Support Hub ( University devices only ) :
1. On the desktop screen, open the 'IT Support Hub' by double clicking the icon.
2. Select the 'Remote Tool' tab within the menu of the app.
3. This will open a new window for the Quick Assist app, at this point the IT Services member will provide you with a 6 digit code to enter, once entered select the 'Share screen' button below.
