About Teams Phone
Teams Phone is the University of Derby’s telephone system for staff and is accessed directly via your Microsoft Teams app, on both desktop and web.
Teams Phone allows all staff with a university landline number to make and receive internal and external telephone calls. Your telephone number is embedded directly within Microsoft Teams, and you can access all calling features via the Calls tab. Teams Phone is completely software based, so you don’t need any additional desk phone equipment. Log into Teams on your available devices for access to your calls on the move; available on Windows, macOS, iOS and Android.
This article provides you with lots of helpful guidance resources to help you to get the best out of your Teams Phone experience.
Skip to Guidance Section:
Introduction: Getting Started with Teams Phone
Making and receiving calls with the Teams Phone interface
Your Teams Phone Settings
Manage your Teams Phone settings to configure your experience.
View and manage your list of past calls (including missed calls).
Check your voicemail in Teams, get transcripts and call someone back.
Transfer a call
Transfer a call or check in with someone beforehand with 'Consult then transfer'.
Put a Call on Hold
Place your current call on hold and resume again when you're ready.
Park a Call
Place a call on hold on one device and pick it up from another device.
Add someone new to an existing call to create a group call.
Forwarding Your Calls
Call forwarding, call groups, and simultaneous ring in Teams.
Set up a Delegate
Allow someone else to answer or make calls on your behalf in Microsoft Teams.
Formerly known as 'hunt groups'. Use the Teams desktop app for the full experience.
Status and Notifications
Including 'Quiet Hours' on mobile devices.
Connect and collaborate with anyone from anywhere, get the app on iOS and Android.
Record a Call or Meeting
Make and manage call recordings.