Oracle Finance System

• Change default email client

Accounts

• Staff Temporary Account Request Process
• New Staff accounts

Audio / Visual

• Teaching Room Directory
• STG01 Audio Visual Facilities
• FG203 Audio Visual Facilities
• FG108 Audio Visual Facilities
• FG105 Audio Visual Facilities
• FG202 Audio Visual Facilities

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Desktop

• How to Backup your Internet Browser Bookmarks
• Supported Operating Systems and Web Browsers
• Visitor Management User Guide
• Assistive Technologies in Windows 10
• Introductory guides to Windows 10
• Extending Desktop - Multiple Monitors

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Other staff software

• Top tips for optimum inclusivity
• ITS Software Summer Refresh 2019
• Calling Externals - Skype for Business
• Microsoft Store on Windows 10 Staff PCs - Get More Apps
• Sign into Oracle Applications Cloud
• Microsoft Imagine Academy - online learning

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Passwords

• Password Complexity Requirements
• If you know your current password and need to change it (Staff)
• If you have forgotten your password (Staff)
• Install the Password Reset link on your mobile device
• How to unlock your account
• Manage your password

Printing

• Printing in black and white when selecting the colour printer in Excel
• Kyocera MyPrint Information
• How to SCAN using a Kyocera MFD
• How to Photocopy using a Kyocera MFD
• Register your ID card on a Kyocera MFD
• How to Print using Kyocera MFD

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Security

• How to spot a phishing email
• Phishing & spam frequently asked questions
• How to report a phishing email
• AdBlock Plus: Hide Targeted messages pop-up

Staff Course Resources

• ALLY – Accessibility
• Course Resources ( Blackboard) Administrative Support Access
• Preview User appearing in Course Resources
• Which web browsers are compatible with Pyramid reports? (Blackboard Analytics)
• How do I delete a Sandbox in Course Resources
• When can I complete Granulation for next year's modules

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Staff Email

• Outlook Search, Functionality and Limitations of the Search Features
• Office 365 Distribution Group Management
• Block senders in Outlook
• Change the Regional settings in Office 365
• Change the time zone in Outlook web app (Webmail)
• Grouping Tasks by mailbox in Outlook Task Bar

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Staff Onboarding

• Requesting a Telephone Account
• Requesting access to a Shared folder

Telephones

• Network Resetting of a Cisco Handset
• Jabber for iOS
• Sign into Jabber after the telephone migration
• Resetting your Phone PIN
• First Time Login on Phone System
• Nuisance phone calls

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Uod Networks

• Connecting to Eduroam on Ubuntu 16.0
• VPN Access on University Managed STAFF ONLY devices
• Setting Up VPN Access on your Personal Computer for Remote Desktop Access
• Using Remote Desktop Connection via VPN

Wifi

• UniGuest Network
• Eduroam Troubleshooting Guide

Working from home

• Access network files from home PC
• Use Cloudpaging programs off-site
• Remote Desktop Connection from a Mac
• Trend Micro Anti Virus software available for Staff Home Use

Issues logging in

• IT Services Systems Status
• If your Mac keeps asking for the login keychain password

Mobile Devices

• Mobile Device Management (MDM) - Home
• How to copy from iPad or iPhone to your computer
• Mobile Device Management - Minimum Device Specs
• Why Should I Enrol or Register my Mobile Device?
• Mobile Management - What settings will be applied?
• Mobile Management - Work Devices

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