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IT Services Knowledge Base
  1. IT Services - University of Derby
  2. Staff Guides

Staff Guides


Working from home

  • Access university resources off campus (Staff guide) and using VPN
  • Microsoft Teams
  • Access network files off campus
  • Unknown User in Microsoft Teams
  • Windows File Explorer Not Responding and Crashing
  • U: Drive Missing From File Explorer
See all 10 articles

Logging in and Passwords

  • How to unlock your account
  • Manage your password
  • Register your Security Information (Staff)
  • Password Complexity Requirements
  • If you know your current password and need to change it (Staff or users with a 'MENT' or 'OS' account)
  • If you have forgotten your password (Staff)
See all 7 articles

Staff Email

  • The Briefing Email Overview
  • Daily Briefing Email | Q & A
  • How to add a shared mailbox into Outlook
  • Outlook Search, Functionality and Limitations of the Search Features
  • How do I request access to another staff member's mailbox?
  • Office 365 Distribution Group Management
See all 27 articles

Security & Governance

  • Updating your security details
  • Multi-Factor Authentication Guide
  • The physical side of cybersecurity
  • Why am I seeing a ‘We didn’t hear from you’ message upon sign-in?
  • Why am I seeing a ‘Approve sign-in request’ message upon sign-in?
  • Why am I seeing a ‘Your sign-in was blocked’ message upon sign-in?
See all 13 articles

Staff software

  • ITS Software Summer Refresh 2019
  • Skype for Business | Introductions, Setup and User Guide
  • How to Install Grammarly (add-in) for Microsoft Word - mac OS Devices
  • How to Install Grammarly (add-in) for Microsoft Word Online
  • How to Install Grammarly (add-in) for Microsoft Word & Outlook - Personal Windows 10 Devices
  • How to Install Grammarly (add-in) for Microsoft Word & Outlook - Managed Windows 10 Devices
See all 35 articles

Accounts

  • How to Request a Temporary Staff Account
  • Library Plus link goes to Signpost website
  • New Staff accounts

Wifi

  • Eduroam Wireless Network
  • Eduroam Troubleshooting Guide
  • UniGuest Network
  • Connect to Eduroam for Visitors from other Eduroam Institutions
  • Connect to Eduroam on Windows Mobile
  • Connect to Eduroam on Windows 10
See all 10 articles

Staff Office 365

  • Announcing General Availability Of Breakout Rooms For Teams
  • Managing Notifications in Microsoft Teams
  • Microsoft OneDrive
  • Public Versus Private Teams/Groups in Microsoft Teams and Microsoft 365 Groups
  • Managing Automatic Start in Microsoft Teams
  • Microsoft Office 365 Pro Plus Staff Upgrade Q&A
See all 9 articles

Anti Virus and Spam

  • Antivirus - Free Download Options for Staff and Students
  • Block or unblock senders in Outlook
  • Junk Email Filter
  • Start a virus check on your staff PC.

Connect to the University network via VPN

  • Connecting via VPN with a university managed device
  • Connecting to the VPN with a Google Chromebook
  • VPN Access for External Contractors - Cisco AnyConnect
  • Remote Desktop Connection from a Mac
  • Setting up VPN Setup on your University iOS Device
  • Remote into your PC after connecting via VPN

Oracle Finance System

  • How to use Finance Oracle - Purchase Requisitions
  • Sign into Oracle Applications Cloud
  • Change default email client

Audio / Visual

  • Kedleston Road Teaching Room Facilities
  • Teaching Room Directory
  • DT022b Audio Visual Facilities
  • DT022a Audio Visual Facilities
  • Derby Theatre IT Suite Audio Visual Facilities
  • Theatre Production Suite Audio Visual Facilities
See all 372 articles

Windows Desktop

  • Introductory guides to Windows 10
  • Requesting access to a Shared folder
  • How to Set up Dual Monitors in Windows 10
  • How to Backup your Internet Browser Bookmarks
  • Supported Operating Systems and Web Browsers
  • Visitor Management User Guide
See all 9 articles

Apple Desktop

  • Mac Self Service
  • If your Mac keeps asking for the login keychain password

Panopto

  • Panopto: Record a lecture

Printing

  • Kyocera MyPrint Information
  • How to SCAN using a Kyocera MFD
  • Printing in black and white when selecting the colour printer in Excel
  • How to Photocopy using a Kyocera MFD
  • Register your ID card on a Kyocera MFD
  • How to Print using Kyocera MFD
See all 8 articles

Staff Course Resources

  • Course Resources Help Guides for Staff
  • Anonymous Marking
  • ALLY – Accessibility
  • Course Resources ( Blackboard) Administrative Support Access
  • Preview User appearing in Course Resources
  • Which web browsers are compatible with Pyramid reports? (Blackboard Analytics)
See all 9 articles

Staff Onboarding

  • UoD Staff IT Equipment Standard Offering
  • Requesting a Telephone Account

Telephones

  • Cisco Jabber
  • Resetting your Phone PIN
  • First Time Login on Phone System
  • Change your Voicemail PIN (Desktop Phone)
  • Jabber - Changing your default sound device / headset
  • Installing Cisco Jabber for Windows (Personal)
See all 14 articles

UoD Inter-departmental Guides

  • Partner Access Guide to Programme Evaluation Report (PER) Form

Mobile Devices

  • Mobile Device Management (MDM) - Home
  • TROUBLESHOOTING: Blackboard App : Blackboard Mobile App : Blackboard Learn App : Blackboard Instructor App :
  • Student Loan Laptops - Staff Process
  • How to copy from iPad or iPhone to your computer
  • Mobile Device Management - Minimum Device Specs
  • Why Should I Enrol or Register my Mobile Device?
See all 16 articles

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