Security

• How to browse the web securely
• How to use public wi-fi networks securely
• How to keep your software up-to-date
• How to avoid social engineering attacks
• How to protect your device from malware
• How to keep your confidential data secure

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Logging in and Passwords

• How to unlock your account
• Manage your password
• Password Complexity Requirements
• If you know your current password and need to change it (Staff or users with a 'MENT' account)
• If you have forgotten your password (Staff)
• Install the Password Reset link on your mobile device

Staff Email

• Adding a Shared Mailbox into Outlook
• Outlook Search, Functionality and Limitations of the Search Features
• Office 365 Distribution Group Management
• Change the Regional settings in Office 365
• Change the time zone in Outlook web app (Webmail)
• Grouping Tasks by mailbox in Outlook Task Bar

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Staff software

• ITS Software Summer Refresh 2019
• Skype for Business | Introductions, Setup and User Guide
• How to Launch GoTo Opener
• Spotify
• Calling Externals - Skype for Business
• Microsoft Store on Windows 10 Staff PCs - Get More Apps

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Accounts

• How to Request a Temporary Staff Account
• New Staff accounts

Wifi

• Eduroam Wireless Network
• Eduroam Troubleshooting Guide
• UniGuest Network
• Connect to Eduroam for Visitors from other Eduroam Institutions
• Connect to Eduroam on Windows Mobile
• Connect to Eduroam on Windows 10

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Staff Office 365

• @blc.ac.uk email addresses need to use @derby.ac.uk for Office365

Anti Virus and Spam

• Block senders in Outlook
• Junk Email Filter
• Start a virus check on your staff PC.

Connect to the University network via VPN

• Connecting via VPN with a university managed device
• Connecting via VPN with your own device
• Remote Desktop Connection from a Mac
• Setting up VPN Setup on your University iOS Device
• Remote into your PC after connecting via VPN

Oracle Finance System

• How to use Finance Oracle - Purchase Requisitions
• Sign into Oracle Applications Cloud
• Change default email client

Audio / Visual

• Teaching Room Directory
• Auditorium 1 ( MS146) Audio VIsual Facilities
• MS120 Audio Visual Facilities
• MS119 Audio Visual Facilities
• MS118 Audio Visual Facilities
• MS005 Audio Visual Facilities

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Windows Desktop

• Introductory guides to Windows 10
• Requesting access to a Shared folder
• How to Set up Dual Monitors in Windows 10
• How to Backup your Internet Browser Bookmarks
• Supported Operating Systems and Web Browsers
• Visitor Management User Guide

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Apple Desktop

• If your Mac keeps asking for the login keychain password

Printing

• Kyocera MyPrint Information
• How to SCAN using a Kyocera MFD
• Printing in black and white when selecting the colour printer in Excel
• How to Photocopy using a Kyocera MFD
• Register your ID card on a Kyocera MFD
• How to Print using Kyocera MFD

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Staff Course Resources

• Course Resources Help Guides for Staff
• ALLY – Accessibility
• Course Resources ( Blackboard) Administrative Support Access
• Preview User appearing in Course Resources
• Which web browsers are compatible with Pyramid reports? (Blackboard Analytics)
• How do I delete a Sandbox in Course Resources

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Staff Onboarding

• Requesting a Telephone Account

Telephones

• Resetting your Phone PIN
• First Time Login on Phone System
• What Telephone Services we offer to Staff
• Jabber for iOS
• Why is my voicemail box full but I have no voicemail?

Working from home

• Access network files from home PC
• Trend Micro Anti Virus software available for Staff Home Use

Mobile Devices

• Mobile Device Management (MDM) - Home
• How to copy from iPad or iPhone to your computer
• Mobile Device Management - Minimum Device Specs
• Why Should I Enrol or Register my Mobile Device?
• Mobile Management - What settings will be applied?
• Mobile Management - Work Devices

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