Accounts

• Staff Temporary Account Request Process
• New Staff accounts

Audio / Visual

• Hearing Assistance Systems in Teaching Rooms
• How to share Panopto recordings
• Logging in to Box of Broadcasts (BoB)
• AV Issues with PCs and Laptops
• Video Issues

Desktop

• Windows 10 - Your Documents (Staff)
• Extending Desktop - Multiple Monitors
• Windows 10 - Pilot Users - Documents
• Customise Your Lenovo ThinkPad Trackpad Experience
• Change Display Scaling on Windows 10 AVS Computers
• Access the Shared drives and USB storage devices in Windows 10

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Other staff software

• ITS Software Summer Refresh 2018
• RMS Accommodation Account Request Form
• RMS Call Logging Access form
• Migrating to Skype for Business
• Unable to open PDF files
• ODBC connection for eTracker SQL server database

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Passwords

• Install the Password Reset link on your mobile device
• How to unlock your account
• Self Service Password Reset (SSPR)

Printing

• Adding MyPrint to your macOS device.
• Scan to email from Multifunction Device
• Printing Double Sided Pages on Letter Headed Paper Using MFD's
• MyPrint information
• Setting Up Your ID Card For Printing On Leek Photocopiers

Security

• AdBlock Plus: Hide Targeted messages pop-up

Staff Course Resources

• UoD Software Downloads (from Course Resources ContentCollection)
• ALLY – Accessibility
• Course Resources ( Blackboard) Administrative Support Access
• Panopto: Install & Launch
• Panopto: Share Recordings
• Panopto: Create a webcast URL in advance

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Staff Email

• Block senders in Outlook
• Fix Outlook search
• Change the Regional settings in Office 365
• Change the time zone in Outlook web app (Webmail)
• Grouping Tasks by mailbox in Outlook Task Bar
• Send on Behalf of Permissions in Exchange 2013

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Staff Onboarding

• Requesting a Telephone Account
• Requesting access to a Shared folder
• How do I access the UODSTAFF-001: Security and Governance Training

Staff Peoplesoft

• Peoplesoft Students - Admin users guide

Telephones

• Network Resetting of a Cisco Handset
• Jabber for iOS
• Sign into Jabber after the telephone migration
• Resetting your Phone PIN
• First Time Login on Phone System
• Change your Voicemail PIN

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Uod Networks

• Connecting to Eduroam on Ubuntu 16.0
• VPN Access on University Managed STAFF ONLY devices
• Setting Up VPN Access on your Personal Computer for Remote Desktop Access
• Using Remote Desktop Connection via VPN

Wifi

• How To Connect to Eduroam on iPad
• How to Connect to Eduroam on Mac OSX - STAFF

Working from home

• Access network files from home PC
• Use Cloudpaging programs off-site
• Remote Desktop Connection from a Mac
• Trend Micro Anti Virus software available for Staff Home Use

Issues logging in

• IT Services Systems Status
• If your Mac keeps asking for the login keychain password
• Self Service Password Reset – Registration
• Requesting access to Blocked URL Link

Mobile Devices

• Mobile Device Management (MDM) - Home
• Mobile Device Management - Minimum Device Specs
• Why Should I Enrol or Register my Mobile Device?
• Mobile Management - What settings will be applied?
• Mobile Management - Work Devices
• Mobile Management - Current Work Apple Device

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