Upload or submit button not accessible:

Please check the due date and time has not passed. The time will be in 24 hour format.

Resubmissions are allowed until due date and time only. If the above has not passed, please try a private web page or another browser on your device.

Oops there has been an error and your file has not uploaded:

Often caused by file incompatibility, formatting issued or browser problems. The system likely could not process the file's content, particularly if it contains images, is in an unsupported format, or is too large.

Following fixes should be tried: 

Convert the file to PDF and try to upload

Check file name doesn't include special characters or symbols

Try a different browser or private/incognito web page

Invalid or missing state:

The "Invalid or missing state" error in Turnitin is caused by browser security settings blocking third-party cookies preventing the assignment from loading correctly. 

To resolve this, enable third-party cookies and JavaScript in your browser's privacy and security settings. 

How to Enable Third-Party Cookies:

• Chrome: Go to Settings > Privacy and Security > Site Settings > Cookies and site data > Allow all cookies. 
• Firefox: Go to Settings > Privacy & Security > Cookies and Site Data > Allow all cookies. 
• Safari: Go to Preferences > Privacy > Allow cookies from current website. 
• Edge: Go to Settings > Cookies and site permissions > Cookies and site data > Allow. 

Please fully shut down and restart your browser for the changes to take effect.

Alternatively, please try another browser or private web page.

Submissions via the Blackboard app are not supported

Submission must contain 20 words or more 

Turnitin has minimum and maximum limits on the number of words, characters and pages you can submit. If you go below the limit, you will see the error Your submission must contain 20 words or more (or 100 characters or more). It's very rare to go over the limit.

The error can be caused by having scanned imagines in your file which the system is unable to read/ scan in order to compare text or words.

This can be resolved by adding adding 20 words or more to the start or end of your work.

Please open the original file on your device

Add 25 words of text to either the beginning or end of your file

Save your amended file, and resubmit this version to Turnitin before the due date and time.

Integration Error 204/206:

This is due to the submission point not successfully copying across from another module.

Please contact your tutor who will need to delete and recreate the submission point