IMPORTANT - please ensure 'All time' or 'Everything' is selected when clearing history, otherwise the fix will not work.

 

This guide will take you through clearing your browser's cache and cookies on a desktop PC or Mac. To jump to your browser please use the links below:

Google Chrome (including mobile version)

Edge

FireFox

Safari on a Mac

Safari on an iPhone or iPad

Internet Explorer Note: please avoid using IE - modern websites may not work properly in this browser and it is not longer supported.

 

For assistance with other browsers, please see the developers website for details.

 

Google Chrome

To clear Chrome history on a mobile device, please see this guide.

1. Open up Google Chrome and in the top-right corner of the browser click on the button, and then choose Clear browsing data...

 

2. On the Clear browsing data pop-up window, ensure the following options are set:
> Time range is set to All time (Note: this setting is important. If anything other than 'All time' is selected, the fix may not work)
> Cookies and other site and plug-in data
> Cached images and files

3. Press the Clear data button and wait for Chrome to delete the requested data.

4. Once deleted, close the History tab and return to the intended tab and then refresh the web page by pressing the F5 key on your keyboard.

Edge Chromium

1. Press the Settings button in the top right;

2. Click History;

 

 

3. Click the rubbish bin icon;

4. Ensure that All Time is selected in the Time range menu; (Note: this setting is important. If anything other than 'All time' is selected, the fix may not work)

 

5. Click on Clear now.

 

FireFox

1. Open up FireFox and in the top-right corner of the browser click on the  button,
2. Select thetab at the top of the window
3. Under History, click on the link entitled clear your recent history
4. Change the Time range to clear option to Everything (Note: this setting is important. If anything other than 'Everything' is selected, the fix may not work)
5. If the Details window is collapsed, click the  button to show the options. Ensure the following are checked:
   > Cookies
   > Cache
   
   The other options can be left unchecked
6. Click the  button and wait for FireFox to clear the requested data.
7. Close all dialog boxes and go back to the web page you wish to view.
8. Refresh the page by pressing the F5 key on your keyboard.