If there are issue starting a Blackboard Collaborate session then:
1. Check the system requirements for Blackboard Collaborate
2. Try the Configuration Room
This creates a sample session with Blackboard Collaborate server in Europe. If the session starts then everything is setup ok.
3. If the Configuration Room does not start then it will give a link to the Launcher file (a .collab file). Look on the page for this text:
4. There are some general how to and training resources for Collaborate on this page: