Blackboard Collaborate help

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If there are issue starting a Blackboard Collaborate session then:

1. Check the system requirements for Blackboard Collaborate

https://blackboard.secure.force.com/apex/publickbarticleview?id=kAB700000008P8m

 

2. Try the Configuration Room

https://blackboard.secure.force.com/apex/publickbarticleview?id=kA770000000CbIW

This creates a sample session with Blackboard Collaborate server in Europe. If the session starts then everything is setup ok.

 

3. If the Configuration Room does not start then it will give a link to the Launcher file (a .collab file). Look on the page for this text:

"download the Blackboard Collaborate Launcher."

 

4. There are some general how to and training resources for Collaborate on this page:

http://www.blackboard.com/support-for-blackboard-collaborate.aspx

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