How does the Junk E-mail Filter work?
The Junk E-mail Filter evaluates each incoming message to assess whether it may be spam, based on several factors. These can include the time when the message was sent and the content of the message.
The Outlook Junk E-mail Filter does not stop junk e-mail from being delivered, but rather diverts suspected spam to your Junk E-mail folder instead of your inbox. These emails are marked [POSSIBLE SPAM] in the subject
How long are items stored in the Junk Email folder?
Emails in the Junk folder are automatically deleted after 30 days.
The email isn’t junk, what do I do?
It's a good idea to regularly review messages in the Junk Email folder to check for legitimate messages that were incorrectly classified as junk. If you find a message that isn’t junk, drag it back to the Inbox or any folder.
You can also mark the item as not junk by doing the following:
Right Click the message in the Junk folder
select Junk > Not Junk
This will add the sender to the Safe Sender's List.
Safe Senders List
Email addresses and domain names in the Safe Senders List are never treated as junk email, regardless of the content of the message. You can add your Contacts and other correspondents to this list.
All names in the Outlook Global Address Book are automatically considered safe.
For more information about blocked senders in Outlook and how to unblock a safe sender, please see this guide.
Please contact the IT Service Centre on ext 1234 or email firstname.lastname@example.org if you have concerns about any spam emails, or to let us know if you see emails that need adding to the Safe Senders List for everyone.