Staff can check the progress of their requests and add updates through Zendesk user portal.
Go to https://itservicecentre.derby.ac.uk/
Click Sign in in the top right of the page.
If prompted, enter the username in the format of your staff ID number@derby.ac.uk followed by your password and verification codes.
Your name will appear at the top of the page next to your profile picture or initials.
Click the arrow next to your name and click My Activities
The following screen will appear to allow you to view your requests or any you have been copied into.
Your requests will be displayed by default.
Click Requests I’m CC’d on to view these
You can use the search requests option to search for request number, subject or keywords linked to your request, or search by Status.
A full list of your requests will be displayed below this.
Click the name of the request displayed in the Subject column to open it.
Click in to the Add to conversation field to open the text box.
Enter your update, reply to any request for information or attach any files and click Submit.
The update will be added immediately to the request and be visible to you.
Click the My Activities link at the top of the screen to return to the list of your requests.