If users try to login to Qualtrics at
If this error appears
"We were unable to validate your request".
Then
check some other Shibboleth authenticated sites eg:
Box of Broadcasts
Note: after using Sign In, it will still say Sign In. Instead, click on Watch and Listen then choose BoB, then on right on the person icon the drop down menu will show your name.
https://learningonscreen.ac.uk/bob/
Leganto Reading Lists
https://derby.leganto.exlibrisgroup.com/leganto/public/44DERBY_INST/searchlists?auth=SAML
Digimap
Mintel
Trilt
http://bufvc.ac.uk/tvandradio/trilt/
Are other shibboleth sites working?
If users can access other Shibboleth sites, but not Qualtrics, then:
in IDLTPRD, for user shib_user , run this sql:
select * from SHIB_OWNER.SHIB_UKFED_URL where PERMISSION_SET = 'qualtrics'
If there are NO rows then log a call for Data Services to check if the
populate_ukfed_url.sh script is running.
The populate_ukfed_url.sh script creates the allow list for Qualtrics and there should be than 0 rows in the view.
If the other sites are working but Qualtrics is failing then the Brand admin account members (listed below) will need to contact Qualtrics.
Only users on the brand admin account can log a call with Qualtrics. Any other email will be ignored.
Qualitrics Email: support@qualtrics.com
Qualtrics Telephone: 020 3808 3311
Please note need someone on the list below to contact Qualtrics with support queries. DSS staff cannot log calls with Qualtrics.
psychologytechs@derby.ac.uk Shared email for Psychology Technicians.
Brand admin account members: (March 2020) : Richard Clarke , Rob Morton, Dave Alston
R.Clarke@derby.ac.uk; R.J.Morton@derby.ac.uk; D.Alston1@derby.ac.uk
Brand admin Criminal Psychology: (March 2020) : Sean Ryan
S.Ryan@derby.ac.uk
Brand admin Business, Law & Social Sciences : Jemma Whittingham
