Qualtrics logins failing

If users try to login to Qualtrics at

https://derby.qualtrics.com/

If this error appears

"We were unable to validate your request".

Then

1. check some other Shibboleth authentication sites eg:

Box of Broadcasts
Note: after using Sign In, it will still say Sign In. Instead, click on Watch and Listen then choose BoB, then on right on the person icon the drop down menu will show your name.

https://learningonscreen.ac.uk/bob/

Talis Aspire Reading Lists

http://liblists.derby.ac.uk/index.html

Digimap

https://digimap.edina.ac.uk/

Mintel

https://shibboleth.mintel.com/Shibboleth.sso/Login?target=https%3A%2F%2Fshibboleth.mintel.com%2Fshibboleth%2Flogin%2F%3Fnext%3Dhttps%253A%252F%252Facademic.mintel.com%252F%253Flogon%2526start%253Dredirect%2526args%253D%25252Fhomepages%25252Fdefault%25252F&entityID=https%3A%2F%2Fshibboleth.derby.ac.uk%2Fidp%2Fshibboleth

Trilt

http://bufvc.ac.uk/tvandradio/trilt/

Are other shibboleth sites working?

If the other sites are working but Qualtrics is failing then the Brand admin account members (listed below) will need to contact Qualtrics.

Only users on the brand admin account can log a call with Qualtrics. Any other email will be ignored.

Contact: support@qualtrics.com

tel: 020 3808 3311

Brand admin account members: (March 2020) : Richard Clarke, Rob Morton, Dave Alston

Brand admin Criminal Psychology: (March 2020) : Sean Ryan

Brand admin Business, Law & Social Sciences : Jemma Whittingham