University of Derby

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Blackboard App - Sign in issue

This guide covers the steps you should take to resolve login issues when trying to sign in to Blackboard via the Blackboard app.

 

Issue 1 : 

If prompted with the below login screen when opening the Blackboard app, you will need to reload the login by using the below resolution steps.

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Resolution :

1. Select the 'University of Derby' field, delete the text within the box and re-enter 'University of Derby' and then select the option that displays for the University of Derby.

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2. Select the Web Login button

mceclip2.png

 

Note : If the Web Login button does not appear as above, uninstall and re-install the Blackboard app via the App Store. The Blackboard app has a pencil icon as below, this is a separate app to the DerbyUni app.

mceclip6.png

 

3. Sign in using the format as follows : 

Student : studentnumber@unimail.derby.ac.uk  EG: 100123456@unimail.derby.ac.uk

Staff : staffid@derby.ac.uk  EG: 787xxx@derby.ac.uk

 

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4. If successful, you should be taken through to your Blackboard area. 

If you are unable to login due to an incorrect password message, refer to Issue 2 below.

 

 

Issue 2 - Account or password is incorrect : 

For signing into Blackboard, you are required to use the format as follows :

Student : studentnumber@unimail.derby.ac.uk  EG: 100123456@unimail.derby.ac.uk

Staff : staffid@derby.ac.uk   EG: 787xxx@derby.ac.uk

 

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Resolution :

1. Use the password reset guide by clicking here or by entering the following website address into your web browser : 

https://itservicecentre.derby.ac.uk/hc/en-us/articles/360001526359

 

2. After resetting the password for your account, attempt to sign into Blackboard using the following login format : 

Student : studentnumber@unimail.derby.ac.uk  EG: 100123456@unimail.derby.ac.uk

Staff : staffid@derby.ac.uk   EG: 787xxx@derby.ac.uk