Steps to Replicate:
- Start Collaborate Session
- Start recorder
- Start Application Sharing
- Click Stop Sharing in the browser banner
- Observe that all looks normal during the live session, but the recording freezes on the last image that appeared in the Application Share. Neither the speaker’s video nor avatar appears thereafter in the recording.
Symptoms:
Resolution/Workaround: To recover the recorder focus after clicking Stop Sharing in the browser banner, begin a new Application Share, File Share or share the Whiteboard in the Collaborate session.
To prevent the issue, click the Stop Sharing button in the Collaborate Interface instead of the browser Banner.
Symptoms
Collaborate Recording Image freezes when a user stops Application Sharing in a Collaborate session.Affected Platforms
MacOS and Windows using Chrome, Firefox or MS Edge.Resolution/Workaround: To recover the recorder focus after clicking Stop Sharing in the browser banner, begin a new Application Share, File Share or share the Whiteboard in the Collaborate session.
To prevent the issue, click the Stop Sharing button in the Collaborate Interface instead of the browser Banner.