Students with a University email address, click here (opens in a new tab).
1. Enter your student number followed by @unimail.derby.ac.uk
2. Enter the characters in the picture;
3. Click Next;
4. Ensure that I've forgotten my password is selected and click Next;
5. Choose your preferred communication method so a code can be sent for verification;
6. Retrieve the verification code from either your email, text, or phone call and enter this into the text box on screen;
7. Enter a new password.
See this guide that shows the password complexity requirements.