Submit a request – IT Services - University of Derby

Your email address

Are you a Staff member or Student?

Please select whether you are staff or a student

Please select your issue from the dropdown below.

Please select from the options the most relevant to your current issue. If none of the below options is suitable, select "other" & specify in the description.

What does your issue relate to?

Please select the appropriate category from the list below. If you cannot see a relevant option, select other and provide more details in the description.

Please select your issue from the dropdown below.

If your issue is not displayed below, select other and specify in the description

Select issue from below

Please select if your issue relates to timetabling or attendance monitoring

Please select your issue from the dropdown below.

If your issue is not displayed below then please select "other" and specify in the description

Please select your issue from the dropdown below.

If your issue is not in the below list then please select "other" and specify in the description

Software

Select the software you require below

Telephony fault

Please select from the options below the most relevant option for your telephony fault/request

What do you need help with?

If you require support with purchasing items/need a quote, please select the below option and a ticket will be sent to our purchasing team to assist.

Issue with printing

If you are unable to print with your card, a ticket will be logged to investigate the issue.

Please select your issue from the dropdown below.

If your issue is not displayed below, select other and specify in description

Please select an application from the list below

Which network are you having trouble with?

If you are reporting connection issues, please select connection issue

Please select from the choices below

Hardware = Monitor, Keyboard, mouse etc. Software= any applications.

Please select your issue from the dropdown below.

If your issue is not displayed below then please select "other" and specify in the description

Fault with ID Card

A member of our team will investigate once a ticket has been raised.

Finance query

If you need to speak with the finance team, they can be contacted by phone or email. However, we will ensure this request reaches the team for you.

Do you require help from estates?

Our estates team can help you with the following:

Please select your issue from the dropdown below.

If your issue is not displayed select other and specify in the description

Select from the below

Which of the below options most relates to your email query/issue

Please select your issue from the dropdown below.

If your issue is not displayed below, please select "other" and specify in the description

Please select from the options below

Please select your issue from the dropdown below

Location

Subject

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible. Please note - If you are having issues logging in - You will need to provide a personal email address that you can be contacted on - Otherwise we will be unable to contact you.

Attachments

Add file or drop files here