Submit a request

Before you do...

The following form can be used to submit an IT support request, to be reviewed by a member of the team. Before submitting a support ticket, however, please search for your issue on our knowledge base - where we have a number of support articles that may be able to help you with your issue.

You can use the search box at the top of this page to do this.

Additionally, if you are encountering issues accessing a particular service, please also check the Status Page as to whether it is already a known issue or scheduled maintenance.

Student support articles Staff support articles Check System Availabiliy


💬 Live Chat: Alternatively, you can also continue to contact the helpdesk via the Live Chat option at the bottom of this page. Please use this option if you have MFA or password issues.






Create a new IT support ticket

What details should I provide?

The more information that you can provide on your support ticket, the better we can get the correct support that you require. Use the examples below to help identify what types of information may help with your relevent request. If the examples don't cover your specific request, please provide as much detail as possible.

Account Computer / Hardware Software Audio / Visual UDo WiFi / Network Blackboard / Turnitin

Account issue
  • Your University username and email address.
  • An alternative contact method, should we need to contact you.
  • Details of the issue that you are facing.
  • Details of the service you were trying to access.

If you need to reset your password or unlock your account, you can instead do this via the self-service portal: Password Reset.
If you are then still having issues with MFA or resetting your password, please contact us via 💬Live Chat at the bottom of this page, instead.
Computer / hardware issue
  • The name of the computer having issues - use this guide to find this information: Identifying your computer name.
  • Location of the computer, including room number and location of the computer in the room.
  • Details of the issue encountered and what steps you have already tried.
  • Is the issue affecting just one computer or are others also affected?
  • If the issue affects other hardware, please provide details of the devices being used and steps to replicate the issue.

If your issue is related to printer consumables, the IT Helpdesk cannot help with this. Please telephone the phone number on the front of the printer (MFD), or contact the Print department.
Software issue
  • Name and version of the software.
  • How did you access the software - locally installed or through AppsAnywhere / Company Portal / Jamf Self-Service?
  • Details of the device you are using and location (such as room number). If it is affecting a specific computer, please include the computer name: Identifying your computer name.
  • Details of the issue encountered (including screenshots of any error messages) and what steps are required to replicate the issue.
  • Details of when the software last worked as expected.

If you are looking to request new software, you should not continue with a support ticket, but instead complete a Solutions Request.
If you are looking where software is installed in a computer lab, you can check the following list: Specialist Software Lab Locations.
Audio / Visual issue
  • Location of the room experiencing issues, including the building name and room number.
  • Details of the issue encountered, including any error messages shown and steps to replicate the issue.
  • Time and date of when the issue occured.
  • Details of the equipment affected - such as: computer / screen / projector / audio / visualiser / hearing loop.
  • If the lecturn computer is having issues, please detail the name of the computer: Identifying your computer name.
  • Any photos or videos of the issue may help us to understand the problem.

For details of which Audio / Visual equipment is available across each campus, please check the Teaching Room Directory.
If you need guidance on how to use the Audio / Visual equipment in a room, please check the following guides: Audio / Visual Guides.
If you have an issue with a Teams Meeting Room, please check the following guide: Teams Meeting Rooms.
UDo issue
  • Your University username and email address.
  • If using the web - include operating system details (Windows / MacOS) and web browser (such as Edge / Chrome / Firefox) and version number.
  • If using the mobile app - include iOS / Android version, device make and model, app version (from settings).
  • Details of the issue that you are facing (include screenshots where possible).
WiFi / Network issue
  • Your University username and email address.
  • Name of the network connecting to (such as Eduroam)
  • Location of where you are connecting from and the time attempted to connect.
  • Details of your device - such as make, model and version.
  • Details of any error messages encountered and steps to replicate this.

If you are connecting to "_TheCloud" Wifi connnection and have any issues, please instead use the following guidance: Sky WiFi.
Blackboard / Turnitin issue
  • Your University username and email address.
  • Your module / course details.
  • Details of the issue encountered, including any error messages.
  • Include operating system details (Windows / MacOS) and web browser (such as Edge / Chrome / Firefox) and version number.

If you cannot access a specific module, have you checked this with your lecturer?
If you are encounting any issues with Turnitin, please first check their status page for any service issues: Turnitin Status Page.
Also check out the help guides provided by Turnitin: Turnitin Student Hub.

Ticket Details

Please select whether you are staff or a student

Please select from the options the most relevant to your current issue. If none of the below options is suitable, select "other" & specify in the description.

Please select the appropriate category from the list below. If you cannot see a relevant option, select other and provide more details in the description.

If your issue is not displayed below, select other and specify in the description

Please select if your issue relates to timetabling or attendance monitoring

If your issue is not displayed below then please select "other" and specify in the description

If your issue is not in the below list then please select "other" and specify in the description

Please select a software category

Please select from the options below the most relevant option for your telephony fault/request

If you require support with purchasing items/need a quote, please select the below option and a ticket will be sent to our purchasing team to assist.

If you are unable to print with your card, a ticket will be logged to investigate the issue.

If your issue is not displayed below, select other and specify in description

If you are reporting connection issues, please select connection issue

Hardware = Monitor, Keyboard, mouse etc. Software= any applications.

If your issue is not displayed below then please select "other" and specify in the description

A member of our team will investigate once a ticket has been raised.

If you need to speak with the finance team, they can be contacted by phone or email. However, we will ensure this request reaches the team for you.

Our estates team can help you with the following:

If your issue is not displayed select other and specify in the description

Which of the below options most relates to your email query/issue

If your issue is not displayed below, please select "other" and specify in the description

Please enter the details of your request. A member of our support staff will respond as soon as possible. Please note - If you are having issues logging in - You will need to provide a personal email address that you can be contacted on - Otherwise we will be unable to contact you.

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