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  1. IT Services - University of Derby
  2. Staff Guides

Staff Guides


Working from home

  • Access university resources off campus (Staff guide) and using VPN
  • Microsoft Teams
  • Access network files off campus
  • Unknown User in Microsoft Teams
  • U: Drive Missing From File Explorer
  • VPN for Managed Staff Apple Macs
See all 9 articles

Logging in and Passwords

  • Set up Multi-Factor Authentication (MFA) (Staff Guide)
  • Manage Your Security Details for Multi-Factor Authentication (MFA) (Staff Guide)
  • How to unlock your account
  • Manage your password
  • Invida Support
  • Partnerships Hub
See all 10 articles

Staff Email

  • The Briefing Email Overview
  • Daily Briefing Email | Q & A
  • How to add a shared mailbox into Outlook
  • Outlook Search, Functionality and Limitations of the Search Features
  • How do I request access to another staff member's mailbox?
  • Office 365 Distribution Group Management
See all 27 articles

Security & Governance

  • Multi-Factor Authentication Guide
  • Change verification method to OTP card
  • Staff OTP cards for security verification
  • How to keep your data private on the web
  • How to avoid scams on the Internet
  • The physical side of cybersecurity
See all 20 articles

Staff software

  • ITS Software Summer Refresh 2021
  • "Member does not have access rights for this zone" message in Sentry Juno access gates
  • Basic Linux operation and commands
  • Installing LAMMPS under Windows Subsystem for Linux
  • How to Install Grammarly (add-in) for Microsoft Word - mac OS Devices
  • How to Install Grammarly (add-in) for Microsoft Word Online
See all 36 articles

Accounts

  • How to Request a Temporary Staff Account
  • Library Plus link goes to Signpost website
  • New Staff accounts

Wifi

  • Eduroam Wireless Network
  • Eduroam Troubleshooting Guide
  • Visitor and Public Wi-Fi: _TheCloud
  • UniGuest Network
  • Connect to Eduroam for Visitors from other Eduroam Institutions
  • Connect to Eduroam on Windows Mobile
See all 11 articles

Staff Office 365

  • Announcing General Availability Of Breakout Rooms For Teams
  • Managing Notifications in Microsoft Teams
  • Microsoft OneDrive
  • Public Versus Private Teams/Groups in Microsoft Teams and Microsoft 365 Groups
  • Managing Automatic Start in Microsoft Teams
  • Microsoft Office 365 Pro Plus Staff Upgrade Q&A
See all 8 articles

Anti Virus and Spam

  • Antivirus - Free Download Options for Staff and Students
  • Block or unblock senders in Outlook
  • Junk Email Filter
  • Start a virus check on your staff PC.

Connect to the University network via VPN

  • Connecting via VPN with a university managed device
  • Connecting to the VPN with a Google Chromebook
  • VPN Access for External Contractors - Cisco AnyConnect
  • Remote Desktop Connection from a Mac
  • Setting up VPN on your University iOS Device
  • Remote into your PC after connecting via VPN

Oracle Finance System

  • How to use Finance Oracle - Purchase Requisitions
  • Sign into Oracle Applications Cloud
  • Change default email client

Audio / Visual

  • Kedleston Road Teaching Room Facilities
  • Teaching Room Directory
  • E702 Audio Visual Instructions
  • E901 Audio Visual Facilities
  • TL208 Audio Visual Facilities
  • E113 Audio Visual Facilities
See all 368 articles

Windows Desktop

  • Introductory guides to Windows 10
  • Requesting access to a Shared folder
  • Upgrading your device November 2021
  • How to check your computer name
  • Checking Windows 10 version
  • Quick Assist - Remote Assistance Tool - Windows 10
See all 12 articles

Apple Desktop

  • Restoring your iPad using iTunes on a computer and a USB cable
  • Mac Self Service
  • If your Mac keeps asking for the login keychain password

Printing

  • Kyocera MyPrint Information
  • How to SCAN using a Kyocera MFD
  • Printing From Staff Laptops
  • Printing in black and white when selecting the colour printer in Excel
  • How to Photocopy using a Kyocera MFD
  • Register your ID card on a Kyocera MFD
See all 8 articles

Staff Course Resources

  • Blackboard (Course Resources) Help Guides for Staff
  • Blackboard (COURSE RESOURCES) Administrative Support Access
  • Preview User appearing in Blackboard (Course Resources)
  • How do I delete a Sandbox in Course Resources
  • Blackboard Collaborate help

Staff Onboarding

  • UoD Staff IT Equipment Standard Offering
  • Requesting a Telephone Account

Telephones

  • Cisco Jabber
  • Resetting your Phone PIN
  • First Time Login on Phone System
  • Teams Phone - Activate Calls Dial Pad
  • Using Audacity to record automated messages for telephony.
  • Re-skilling in Finesse
See all 17 articles

UoD Inter-departmental Guides

  • UDo Force Upgrade - DerbyUni App
  • Partner Access Guide to Programme Evaluation Report (PER) Form
  • UDo Photo Upload - Current Students/Applicants
  • Visitor Management User Guide

Mobile Devices

  • Mobile Device Management (MDM) - Home
  • TROUBLESHOOTING: Blackboard App : Blackboard Mobile App : Blackboard Learn App : Blackboard Instructor App :
  • How to copy from iPad or iPhone to your computer
  • Mobile Device Management - Minimum Device Specs
  • Why Should I Enrol or Register my Mobile Device?
  • Mobile Management - What settings will be applied?
See all 15 articles

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