Account Queries
If you are struggling to access your account, you can reset your password or unlock your account, via the self-service portal: Password Reset.If you require further support, such as with MFA issues, please use the 💬 Live Chat function at the bottom of this page for support.
-
📚
Staff Support -
🎓
Student Support -
💬
Live Chat - ⚙️ Check System Availability
- 📝 Support Request
- 📜 Solutions Request
Contact IT Help Desk
Location: Student Hub - Ground Floor, South Tower, Kedleston RoadOpening Hours (IT Help Desk): Mon-Fri 08:30 - 16:00